Frequently Asked Questions
Everything you need to know about your KAYALI experience.
Where does KAYALI ship to?
We offer international shipping to over 100 countries. Delivery times vary by location, but most orders arrive within 3-7 business days via our premium couriers.
Are KAYALI fragrances vegan and cruelty-free?
Yes, we are proud to be a cruelty-free brand. All of our fragrances are formulated without animal-derived ingredients and we do not test on animals.
What is your return policy for opened perfumes?
We want you to love your scent. If you are not satisfied, we accept returns on lightly used products within 30 days of purchase for a full refund or exchange.
How should I store my fragrances to ensure they last?
To maintain the integrity of the notes, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Can I layer different KAYALI scents together?
Absolutely! KAYALI was designed with the concept of layering in mind. We encourage you to mix and match different juices to create a unique signature scent that is all your own.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.